Refund policy

Refund Policy

Made just for you
Every item in the PADI AWARE Shop is printed to order, so we can’t accept returns or exchanges for change of mind or the wrong size. Please check the size guide on each product before ordering.

Damaged, faulty or wrong items
If your item arrives damaged, misprinted, or isn’t what you ordered, we’ll replace it or refund you at no cost. Just email information@padiaware.org within 30 days of delivery with your order number and a photo of the problem.

Cancellations
Orders go into production quickly. If you need to cancel or change your order, email us within 12 hours of placing it and we’ll do our best to help.

Lost parcels
If your order is lost in transit, see our Shipping Policy and get in touch. We’ll work with our shipping partners to sort it out.

How refunds work
Approved refunds go back to your original payment method. Depending on your bank, it can take a few business days to appear.

Purchases and donations
Shop purchases support PADI AWARE Foundation’s programs but aren’t tax-deductible donations. If you’d like to give directly, you can donate at padiaware.org.

Questions
Email information@padiaware.org and we’ll get back to you within two business days.